I don't recall having much issues with survey web until now: ( I took away the names so that at least the person's name wouldn't be broadcast since only a staff)
I am not being ridiculous because I did my redemption in Early March and they mentioned that due to overwhelming response, expect to wait up to 2months which I did (Latest should be JUNE if they want to argue that March not being the month). And up till today, the status is still PROCESSING. This is ridiculous right?? I have redeemed my rewards in other website survey before and this has never happened. And I think I am patient enough to wait for 2weeks from their reply of 13Jun till I next email them on the 2July. But as of today, I still have not heard back from anyone yet. Neither did I receive the vouchers.
MySurvey I thought has been has been doing quite well.I don't know what's wrong with them, they still have emails on Survey coming in but why is the redemption so difficult.
I don't know isit me or isit them. And I also don't know how many people are going through the same thing as I did.
13JUNE2014 (after writing to them via the website for like 3times in different months?)
##- Please type your reply above this line -##
Your request has been solved. To reopen this request, please
reply to this email.
Dear MySurvey Member,
Thank you your message.
I apologise for any inconveniences that this has caused you.
Please know that I have contacted the provider in regards to your inquiry. I
will contact you as soon as I have additional information for you. Please know
that this may require a couple of business days, so your patience is greatly
appreciated.
Please feel free to contact us for any further assistance.
Best regards,
xxxx
Dear xxxx
Understand from your
email that you had follow up for me, can i check the status of my Takashimaya Gift Voucher (SG$10) under ref no any further updates?
Because your last email
is 13Jun informing me that you will take a couple of business days but it has
been 2weeks and I have not heard from you yet.
3JULY2014
##- Please type your reply above this line -##
Your request has been solved. To reopen this request, please
reply to this email.
Dear MySurvey Member,
Thank you your message.
I apologise for any inconveniences that this has caused you.
Please know that I have contacted the provider in regards to your inquiry. I
will contact you as soon as I have additional information for you. Please know
that this may require a couple of business days, so your patience is greatly
appreciated.
Please feel free to contact us for any further assistance.
Best regards,
xxxx
4JULY2014
Dear xxxx
Is this an automated
reply?! It is exactly the same as the previous reply. And I believe I have
given Ample time for you to check.
Please get back to me
ASAP.
##- Please type your reply above this line -##
Your request has been solved. To reopen this request, please
reply to this email.
Dear MySurvey Member,
Thank you your message.
We had refer your redemption to the provider, please kindly wait
for our reply. Since the provider needs time to check up your transaction.
And also this is not automated reply, I apologise for any
inconveniences that this has caused you.
Please feel free to contact us for any further assistance.
Best regards,
xxxx
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